State Farm® Insurance Agent Tonya Kellum

"A joy to work with in the often complicated world of insurance. Thanks all!"

"I would strongly recommend not getting insurance through this agent. I have had State Farm auto insurance for years, and switched to this agent after moving to Washington. After two months, this agent dropped my car insurance because they did not have record of my Washington driver’s license. The agent never asked for my driver’s license when setting up the auto insurance or before cancelling my policy. Prior to cancelling my policy, they sent me an ambiguous letter which, upon calling for clarification, they told me was referencing my previous policy in the state I had left. They assured me that everything was in order with regards to my new Washington policy. Three months later, I accidentally scraped a car while parking and called State Farm to let them know a claim was going to be made. They told me I had been unknowingly driving without insurance for three months, and that the employee who had set up my policy without collecting appropriate information (driver’s license number), and had given me false information with regards to the aforementioned letter, no longer worked for the agent. Despite verbally recognizing how frustrating this situation is, the agent refuses to acknowledge that their employee made a mistake, and will not cover repairs for the small scrape. Given my policy was supposed to be active through the end of the year, I am fortunate to have discovered the lack of policy when handling a small parking incident, rather than a major accident. After this incident, State Farm has lost my business entirely and I obtained a much better deal on car insurance through a different company."

"I just moved to France from Seattle. I have been with State Farm for decades and about the last 10 years Tonya was my agent. Always the best service. Friendly and professional. Creative solutions to meet my needs. If State Farm insurance was available in Bretagne I would still be interested."

"So happy to be connected with this office. Great people. Great service."

"Tonya is amazing! Customer service is great and she makes it easy to understand my insurance."

"The customer service that David provided was professional, asking questions to personalize the car insurance product that I needed at a price I could afford. He offered information about additional products that were in my best interests and allowed me to make the choice with no "sales" pressure. I felt heard and I know I am receiving the right product at the right price. Thank you State Farm and Toyna Kellum for supporting David to be an ally in taking care of my insurance needs."

"Tonya is one of the best agents with whom I have worked. She follows-up in a timely manner, she is patient when asked questions and she is knowledgeable about the industry and State Farm. Seattle is fortunate that she located here. Hi praise for Zoey who has been assisting me the past 18 months. She listens well, is thorough in discussing all aspects of the policies and makes sure that she understands my questions and concerns. It’s a pleasure working with her."

"Exelentes trabajo en ayudar y rapido gracias"

"Zoe - 1st time I spoke w with Zoe. Very proffesional and very very helpful."

"I’ve always liked Tonya, Issac was -awesome- he will be missed and Zoey just spent two hours going over MANY policies with me between car insurance, home owners insurance, renters insurance and life insurance. After a lengthy conversation on my day off I just started asking literally any question that entered my mind. You can tell Zoey is very educated on these matters. A very valuable resource to have when it comes to handling any insurance issues. I mean she knew the answer to everything and her answers were very clear."

"Zoe was a great help getting my car insurance set up as an out of state student!"

"State Farms Made dealing with all aspects of Insuring myself, My business and my family easy! Zoey paid attention to the details, I left feeling like wow! I'm not the only one secure now, my family is. Thanks, Zoey, Tonya Kellum and State Farm Insurance!!!"

"Working with Tonya's office has been a smooth and easy process for my insurance needs. I personally have found insurance to be confusing and stressful in the past, but I have been impressed by the attention to detail and excellent customer service Tonya's office displays. It has really made this process easy to understand and a safe space to ask all the questions I have. Today I worked with Austin, and he helped me with several questions I had pertaining to my bill and billing process. He went above and beyond to answer my questions and was so kind and understanding of my frantic moment. Thank you for the help!"

"Look, in this current state of the economy and all the questions about insurance rates fluctuating, up for a lot of people, I’ve been happy to see that with my Home, Auto and Life, I'm in a good position, cost wise ( i attempted to see where i stood by comparing). Having now been with Tonya and team for about 3 to 4 years, and coming over from a competitor i was with for 20+, i couldn't believe the savings i received by switching, almost in half. Huge shout out to Austin and Chloe, they're the ones always helping me out with my add-ins of my kids cars! Love this team, and would highly recommend them to anyone! Keep in mind, two of my cars (kids), are in two separate states, they've made this as easy as it can be for me and my entire brood!"

"Everyone is super responsive and kind!"

"Very helpful, friendly, and knowledgeable agents!"

"Tonya is great! I signed up online, it was quick and easy. Tonya was easy to get hold of, and very professional, helpful, and friendly!"

"Great customer service very informative."

"Tonya Kellum agency review for David DeSantiago: For the past decade, I have managed my insurance through online-only companies, and it turned out to be a mistake, especially with post-pandemic rates rising considerably. After a thorough financial review, I decided to explore ways to reduce my insurance costs. That's when David DeSantiago reached out. Our conversation was fantastic—he truly understood my needs and went above and beyond to secure the maximum discounts for me. As a result, I've saved a substantial four-figure amount. It's been wonderful to have someone like David to speak to with questions, and I feel we've built a great relationship. I highly recommend the Tonya Kellum State Farm agency and David in particular. Thank you for being an outstanding insurance advocate!"

"Zoe is great to work with and feel confident that my insurance needs are taken care of."

"I have both stopped in at their location and phoned them, have spoken with different agents, and have always had a pleasant and helpful experience. My daughter recently bought a car and was attempting to work with a different insurance company. Although that company’s rate was “cheaper”, she was so frustrated with their confusing process that I urged her to try Lake City State Farm. Insuring her new car with them was smooth sailing!"

"I have had to contact my agents for various reasons over the term of my policy with state farm and I have always had a pleasant experience and prompt attention to any issue I have had. Thank you team for your awesome help! 🥰"

"I received a lower quote from Progressive, but after Tonya's customer rep. explained the difference with my policy, I saw how superior State Farm was. I am happy to stay with Tonya."

"Very easy to work with and they are pro active to ensure everything is correct!"

"I worked with David on new insurance for my home, vehicles and trailor. He took the time to explain everything to me in detail and saved me money. He made this a wonderful experience for me!"