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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stephen Granville

Stephen Granville

September 4, 2024

5  out of  5
rating by Stephen Granville
"I’ve always liked Tonya, Issac was -awesome- he will be missed and Zoey just spent two hours going over MANY policies with me between car insurance, home owners insurance, renters insurance and life insurance. After a lengthy conversation on my day off I just started asking literally any question that entered my mind. You can tell Zoey is very educated on these matters. A very valuable resource to have when it comes to handling any insurance issues. I mean she knew the answer to everything and her answers were very clear."
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Eliza Weyman

September 3, 2024

5  out of  5
rating by Eliza Weyman
"Zoe was a great help getting my car insurance set up as an out of state student!"
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Earl

September 1, 2024

5  out of  5
rating by Earl
"State Farms Made dealing with all aspects of Insuring myself, My business and my family easy! Zoey paid attention to the details, I left feeling like wow! I'm not the only one secure now, my family is. Thanks, Zoey, Tonya Kellum and State Farm Insurance!!!"
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Kendra Azari

August 29, 2024

5  out of  5
rating by Kendra Azari
"Working with Tonya's office has been a smooth and easy process for my insurance needs. I personally have found insurance to be confusing and stressful in the past, but I have been impressed by the attention to detail and excellent customer service Tonya's office displays. It has really made this process easy to understand and a safe space to ask all the questions I have. Today I worked with Austin, and he helped me with several questions I had pertaining to my bill and billing process. He went above and beyond to answer my questions and was so kind and understanding of my frantic moment. Thank you for the help!"
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David Bailey

August 29, 2024

5  out of  5
rating by David Bailey
"Look, in this current state of the economy and all the questions about insurance rates fluctuating, up for a lot of people, I’ve been happy to see that with my Home, Auto and Life, I'm in a good position, cost wise ( i attempted to see where i stood by comparing). Having now been with Tonya and team for about 3 to 4 years, and coming over from a competitor i was with for 20+, i couldn't believe the savings i received by switching, almost in half. Huge shout out to Austin and Chloe, they're the ones always helping me out with my add-ins of my kids cars! Love this team, and would highly recommend them to anyone! Keep in mind, two of my cars (kids), are in two separate states, they've made this as easy as it can be for me and my entire brood!"
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Kelly VA

August 29, 2024

5  out of  5
rating by Kelly VA
"Everyone is super responsive and kind!"
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Nicholas Serck

August 29, 2024

5  out of  5
rating by Nicholas Serck
"Very helpful, friendly, and knowledgeable agents!"
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Rose

August 29, 2024

5  out of  5
rating by Rose
"Tonya is great! I signed up online, it was quick and easy. Tonya was easy to get hold of, and very professional, helpful, and friendly!"
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Heather Ogden

August 28, 2024

5  out of  5
rating by Heather Ogden
"Great customer service very informative."
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James Whelan

August 28, 2024

5  out of  5
rating by James Whelan
"Tonya Kellum agency review for David DeSantiago: For the past decade, I have managed my insurance through online-only companies, and it turned out to be a mistake, especially with post-pandemic rates rising considerably. After a thorough financial review, I decided to explore ways to reduce my insurance costs. That's when David DeSantiago reached out. Our conversation was fantastic—he truly understood my needs and went above and beyond to secure the maximum discounts for me. As a result, I've saved a substantial four-figure amount. It's been wonderful to have someone like David to speak to with questions, and I feel we've built a great relationship. I highly recommend the Tonya Kellum State Farm agency and David in particular. Thank you for being an outstanding insurance advocate!"
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Danna Green

August 28, 2024

5  out of  5
rating by Danna Green
"Zoe is great to work with and feel confident that my insurance needs are taken care of."
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Karen Haynes

August 23, 2024

5  out of  5
rating by Karen Haynes
"I have both stopped in at their location and phoned them, have spoken with different agents, and have always had a pleasant and helpful experience. My daughter recently bought a car and was attempting to work with a different insurance company. Although that company’s rate was “cheaper”, she was so frustrated with their confusing process that I urged her to try Lake City State Farm. Insuring her new car with them was smooth sailing!"
We responded:
"I’m happy we can always help you Karen- you trusting your daughters auto insurance with the agency is a huge compliment. Thank You for your business!!"
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Jennifer Campos

August 22, 2024

5  out of  5
rating by Jennifer Campos
"I have had to contact my agents for various reasons over the term of my policy with state farm and I have always had a pleasant experience and prompt attention to any issue I have had. Thank you team for your awesome help! 🥰"
We responded:
"Happy we can provide prompt attention to your insurance needs and questions- Always remember we are only a phone call- email or text away! Thank You for your business!! "
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Jack Frost

July 11, 2024

5  out of  5
rating by Jack Frost
"I received a lower quote from Progressive, but after Tonya's customer rep. explained the difference with my policy, I saw how superior State Farm was. I am happy to stay with Tonya."
We responded:
"Hello Jack!! That makes me extremely happy!! Getting people better policies that protect their lifestyle is our goal! If we can save money too- win-win. We appreciate your business and look forward to a long relationship. "
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Kiersti Brown

July 11, 2024

5  out of  5
rating by Kiersti Brown
"Very easy to work with and they are pro active to ensure everything is correct!"
We responded:
"Kiersti, we are always here to help! We take great pride in our dedicated team who goes above and beyond to ensure that every customer receives the highest level of service. - Tonya "
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Kellie Moody

July 10, 2024

5  out of  5
rating by Kellie Moody
"I worked with David on new insurance for my home, vehicles and trailor. He took the time to explain everything to me in detail and saved me money. He made this a wonderful experience for me!"
We responded:
"Kellie, thank you for your kind feedback. My team and I will always do the best we can in providing the most affordable policies as we know your hard earned income is important to all. Thank you for trusting my team with your insurance needs! - Tonya "
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Jean McCall

July 9, 2024

5  out of  5
rating by Jean McCall
"Zoey was personable and very helpful. She proactively contacted me to set up a policy review and walked me through each element. She found some important gaps that we were able to address. I really appreciate her knowledge and reaponsiveness."
We responded:
"Hello Jean!! Zoey thanks you for such a great review. Happy to hear we were able to help your auto and home insurance policies work better for your lifestyle. Have a great day and once again thanks for the review!!! "
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Jen

June 20, 2024

5  out of  5
rating by Jen
"Zoey was very helpful and gave me all the information I needed. She was very specific and understanding. You don’t get good customer service as often as I feel you used and Zoey was wonderful."
We responded:
"Thank you for this glowing review!! Zoey is great! "
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Alan Kemper

June 19, 2024

5  out of  5
rating by Alan Kemper
"Zoey at State Farm is friendly, professional and took care of all of my car insurance needs."
We responded:
"Alan! Thank you for the glowing review and yes!! Zoey is great! Happy she could help you with your car insurance needs. Take Care!!"
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Brooke Bobbitt

June 19, 2024

5  out of  5
rating by Brooke Bobbitt
"Amazing service that was super quick and very engaging! Absolutely recommend for all your insurance needs"
We responded:
"Brooke- thanks a million!! It is a pleasure doing business with you and we look forward to insuring your car for many years. Take Care!!"
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Kim Hammond

June 18, 2024

5  out of  5
rating by Kim Hammond
"Thank you Tonya for making my transition from Allstate to State Farm Insurance such a painless & cost effective event. Also, for explaining to me why, how &, when the house & vehicle bundle will come together in November! Gr8 job making my transition so seamless & uneventful! 5 stars top to bottom right from the start! Sincerely, Charles K. Hammond"
We responded:
"Thank You Kim for trusting me with your transition from Allstate! I’m always excited when I can help people get better auto insurance coverage at a better price. We look forward to doing business with you for many years!! Take Care!! "
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Grant Perkins

June 18, 2024

5  out of  5
rating by Grant Perkins
"Isaac Cole has been a great help!"
We responded:
"Isaac is great!! Thank You for taking the time to leave a review! We appreciate you. Take Care!! "
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Beth Dayo

June 18, 2024

5  out of  5
rating by Beth Dayo
"Got much better rates than both geico and allstate. Isaac and Zoey both consistently followed up with me when my schedule didn't allow me to prioritize contacting them which is huge. Thanks both of you. Highly recommend Tonya Kellums agency!!"
We responded:
"Hey Beth!! This is so nice for you to say- we may not always be the cheapest but we believe in what we do and believe you all are worth the extra effort! Happy we could help with your auto and home insurance. Take Care- Be Well!!! "
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Loi Fui

June 10, 2024

5  out of  5
rating by Loi Fui
"Jasmine Moliga was super helpful and patient with me & answered all my questions with enthusiasm."
We responded:
"Thanks for the review, Loi! I am happy to hear that you had a great experience at your recent visit to our office. Looking forward to the next time you stop by! - Tonya "
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David Aster

May 15, 2024

5  out of  5
rating by David Aster
"Tonya Kellum and her staff are top-notch. They respond promptly to any questions or concerns, and have proactively reached out several times to help me avoid lapses when my payment method needed updating. Tonya has a great personal touch and her team is always very helpful and friendly. Choosing Tonya, years ago, remains as a great decision."
We responded:
"David, our efficiency of service comes easy when we love helping our customers! Thank you so much for this kind review! My team and I appreciate your loyal business. - Tonya "