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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of B.K

B.K

November 20, 2024

2  out of  5
rating by B.K
"Bad communication, lack of care for customers, inconsistent quote change within days!"
We responded:
"I'm sorry Bahram but we have had power outage today that has affected most of Seattle- our ability to answer incoming calls has been limited however if you leave a voice message or send a text we can respond. I just called you and left a text message- waiting for response."
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Jill Landback

October 28, 2024

5  out of  5
rating by Jill Landback
"A joy to work with in the often complicated world of insurance. Thanks all!"
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Katherine Feldmann

October 25, 2024

1  out of  5
rating by Katherine Feldmann
"I would strongly recommend not getting insurance through this agent. I have had State Farm auto insurance for years, and switched to this agent after moving to Washington. After two months, this agent dropped my car insurance because they did not have record of my Washington driver’s license. The agent never asked for my driver’s license when setting up the auto insurance or before cancelling my policy. Prior to cancelling my policy, they sent me an ambiguous letter which, upon calling for clarification, they told me was referencing my previous policy in the state I had left. They assured me that everything was in order with regards to my new Washington policy. Three months later, I accidentally scraped a car while parking and called State Farm to let them know a claim was going to be made. They told me I had been unknowingly driving without insurance for three months, and that the employee who had set up my policy without collecting appropriate information (driver’s license number), and had given me false information with regards to the aforementioned letter, no longer worked for the agent. Despite verbally recognizing how frustrating this situation is, the agent refuses to acknowledge that their employee made a mistake, and will not cover repairs for the small scrape. Given my policy was supposed to be active through the end of the year, I am fortunate to have discovered the lack of policy when handling a small parking incident, rather than a major accident. After this incident, State Farm has lost my business entirely and I obtained a much better deal on car insurance through a different company."
We responded:
"Hello Katherine, I understand your frustration and am sorry this situation has happened. I wish we were able to touch base in time to save your policy from cancelling. While we do text and call customers when items are missing, it seems we weren't able to touch base in time to save this policy. When this situation was brought to my attention, I spoke with underwriting worked with my service team, checked notes and phone records to see how and if I could fix. Due to time passing when documents were required vs. when we spoke to you, they were unable to budge. I want to say once again I feel terrible and did everything in my power to try and reverse and fix. I'm sorry your relationship with the agency and State Farm ended this way. I never want anyone to walk away feeling the way you do right now. Tonya "
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David Denny

October 14, 2024

5  out of  5
rating by David Denny
"I just moved to France from Seattle. I have been with State Farm for decades and about the last 10 years Tonya was my agent. Always the best service. Friendly and professional. Creative solutions to meet my needs. If State Farm insurance was available in Bretagne I would still be interested."
We responded:
"Hello Denny, We will miss you here-sounds like you got a great deal on a house in France. I'm jealous of all the fantastic pasta and red wine you will have access too!! Take Care and best of wishes on your new journey in life."
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Clint C.

September 30, 2024

5  out of  5
rating by Clint C.
"So happy to be connected with this office. Great people. Great service."
We responded:
"Thank you for being a long time client Clint and referring your family and friends for auto insurance quotes as well."
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Juanita Asalia Lanier

September 26, 2024

5  out of  5
rating by Juanita Asalia Lanier
"Tonya is amazing! Customer service is great and she makes it easy to understand my insurance."
We responded:
"Thank You Juanita- always a pleasure working with you."
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Julie Bukowski

September 23, 2024

5  out of  5
rating by Julie Bukowski
"The customer service that David provided was professional, asking questions to personalize the car insurance product that I needed at a price I could afford. He offered information about additional products that were in my best interests and allowed me to make the choice with no "sales" pressure. I felt heard and I know I am receiving the right product at the right price. Thank you State Farm and Toyna Kellum for supporting David to be an ally in taking care of my insurance needs."
We responded:
"Thank you Julie we look forward to insuring your vehicle for many years."
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Gail Gohsman

September 11, 2024

5  out of  5
rating by Gail Gohsman
"Tonya is one of the best agents with whom I have worked. She follows-up in a timely manner, she is patient when asked questions and she is knowledgeable about the industry and State Farm. Seattle is fortunate that she located here. Hi praise for Zoey who has been assisting me the past 18 months. She listens well, is thorough in discussing all aspects of the policies and makes sure that she understands my questions and concerns. It’s a pleasure working with her."
We responded:
"Gail you're great I enjoy our many insurance conversations."
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Jose Magana

September 10, 2024

5  out of  5
rating by Jose Magana
"Exelentes trabajo en ayudar y rapido gracias"
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henry mclauchlan

September 9, 2024

5  out of  5
rating by henry mclauchlan
"Zoe - 1st time I spoke w with Zoe. Very proffesional and very very helpful."
We responded:
"Hello Henry, Thank you for the review never hesitate to reach out to us with any questions or concerns about your insurance."
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Stephen Granville

September 4, 2024

5  out of  5
rating by Stephen Granville
"I’ve always liked Tonya, Issac was -awesome- he will be missed and Zoey just spent two hours going over MANY policies with me between car insurance, home owners insurance, renters insurance and life insurance. After a lengthy conversation on my day off I just started asking literally any question that entered my mind. You can tell Zoey is very educated on these matters. A very valuable resource to have when it comes to handling any insurance issues. I mean she knew the answer to everything and her answers were very clear."
We responded:
"Hello Stephen, You have been insured with the agency for a good minute now. Happy that you are still happy here. Thank you for your 5 star review!!"
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Eliza Weyman

September 3, 2024

5  out of  5
rating by Eliza Weyman
"Zoe was a great help getting my car insurance set up as an out of state student!"
We responded:
"Hello Eliza, Welcome to Seattle and go Huskies!! We are happy we could help with relocating your car insurance to beautiful Seattle Washington!! Thank you for your review-take care!!"
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Earl

September 1, 2024

5  out of  5
rating by Earl
"State Farms Made dealing with all aspects of Insuring myself, My business and my family easy! Zoey paid attention to the details, I left feeling like wow! I'm not the only one secure now, my family is. Thanks, Zoey, Tonya Kellum and State Farm Insurance!!!"
We responded:
"Welcome to the agency Earl- We hope that we are able to be a resource for you and your family with any insurance needs. Businesses take a lot of work to build congratulations!! Thank you for your Google review!!"
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Kendra Azari

August 29, 2024

5  out of  5
rating by Kendra Azari
"Working with Tonya's office has been a smooth and easy process for my insurance needs. I personally have found insurance to be confusing and stressful in the past, but I have been impressed by the attention to detail and excellent customer service Tonya's office displays. It has really made this process easy to understand and a safe space to ask all the questions I have. Today I worked with Austin, and he helped me with several questions I had pertaining to my bill and billing process. He went above and beyond to answer my questions and was so kind and understanding of my frantic moment. Thank you for the help!"
We responded:
"Hello Ms. Azari, It has been a pleasure working with on your life insurance. Such an important purchase- your family is lucky to have someone looking out for them in that way. Thank you for your review and we look forward to doing business with you for many more years!!"
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David Bailey

August 29, 2024

5  out of  5
rating by David Bailey
"Look, in this current state of the economy and all the questions about insurance rates fluctuating, up for a lot of people, I’ve been happy to see that with my Home, Auto and Life, I'm in a good position, cost wise ( i attempted to see where i stood by comparing). Having now been with Tonya and team for about 3 to 4 years, and coming over from a competitor i was with for 20+, i couldn't believe the savings i received by switching, almost in half. Huge shout out to Austin and Chloe, they're the ones always helping me out with my add-ins of my kids cars! Love this team, and would highly recommend them to anyone! Keep in mind, two of my cars (kids), are in two separate states, they've made this as easy as it can be for me and my entire brood!"
We responded:
"Hello David, I'm going to have to take you to lunch after that glowing review! You trust us with your car insurance, life insurance, and home. Now you're leaving a 5 star review!! You are the best- Thank you and your family for trusting us with all of your insurance needs and reach out if you ever need anything! Thank you for the review- Take Care!"
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Kelly VA

August 29, 2024

5  out of  5
rating by Kelly VA
"Everyone is super responsive and kind!"
We responded:
"Hello Kelly, Thank you for the 5 star review- I hope we continue to meet your insurance needs. Let us know if you ever have any questions or concerns."
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Nicholas Serck

August 29, 2024

5  out of  5
rating by Nicholas Serck
"Very helpful, friendly, and knowledgeable agents!"
We responded:
"Thank You Nicholas - We are happy we have your renter's insurance here. Hopefully one day we can insure your car!! Thank you for the 5 star review!!"
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Rose

August 29, 2024

5  out of  5
rating by Rose
"Tonya is great! I signed up online, it was quick and easy. Tonya was easy to get hold of, and very professional, helpful, and friendly!"
We responded:
"Hello Rose, I'm happy with could help you quickly and efficiently. Thank you for the 5 Star review!! Wish we could leave emoji's -"
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Heather Ogden

August 28, 2024

5  out of  5
rating by Heather Ogden
"Great customer service very informative."
We responded:
"Hello Heather, Thank you for your 5 star review- Happy we have been able to help your family with your home and auto insurance needs. Thank you for your business and this 5 star review "
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James Whelan

August 28, 2024

5  out of  5
rating by James Whelan
"Tonya Kellum agency review for David DeSantiago: For the past decade, I have managed my insurance through online-only companies, and it turned out to be a mistake, especially with post-pandemic rates rising considerably. After a thorough financial review, I decided to explore ways to reduce my insurance costs. That's when David DeSantiago reached out. Our conversation was fantastic—he truly understood my needs and went above and beyond to secure the maximum discounts for me. As a result, I've saved a substantial four-figure amount. It's been wonderful to have someone like David to speak to with questions, and I feel we've built a great relationship. I highly recommend the Tonya Kellum State Farm agency and David in particular. Thank you for being an outstanding insurance advocate!"
We responded:
"Hello James, We are happy we were able to get you offline! We are here and happy to help anytime- you don't have to call an 800 number and you can physically stop in and see us as well. We aren't off in some far away call center. Thank you for your review "
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Danna Green

August 28, 2024

5  out of  5
rating by Danna Green
"Zoe is great to work with and feel confident that my insurance needs are taken care of."
We responded:
"Hello Danna, Zoey is great to work with and so are you. Thank you for your years of continued support of the business and now this 5 star review!! Take Care Danna "
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Karen Haynes

August 23, 2024

5  out of  5
rating by Karen Haynes
"I have both stopped in at their location and phoned them, have spoken with different agents, and have always had a pleasant and helpful experience. My daughter recently bought a car and was attempting to work with a different insurance company. Although that company’s rate was “cheaper”, she was so frustrated with their confusing process that I urged her to try Lake City State Farm. Insuring her new car with them was smooth sailing!"
We responded:
"I’m happy we can always help you Karen- you trusting your daughters auto insurance with the agency is a huge compliment. Thank You for your business!!"
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Jennifer Campos

August 22, 2024

5  out of  5
rating by Jennifer Campos
"I have had to contact my agents for various reasons over the term of my policy with state farm and I have always had a pleasant experience and prompt attention to any issue I have had. Thank you team for your awesome help! 🥰"
We responded:
"Happy we can provide prompt attention to your insurance needs and questions- Always remember we are only a phone call- email or text away! Thank You for your business!! "
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Jack Frost

July 11, 2024

5  out of  5
rating by Jack Frost
"I received a lower quote from Progressive, but after Tonya's customer rep. explained the difference with my policy, I saw how superior State Farm was. I am happy to stay with Tonya."
We responded:
"Hello Jack!! That makes me extremely happy!! Getting people better policies that protect their lifestyle is our goal! If we can save money too- win-win. We appreciate your business and look forward to a long relationship. "
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Kiersti Brown

July 11, 2024

5  out of  5
rating by Kiersti Brown
"Very easy to work with and they are pro active to ensure everything is correct!"
We responded:
"Kiersti, we are always here to help! We take great pride in our dedicated team who goes above and beyond to ensure that every customer receives the highest level of service. - Tonya "